Terms of Service

The Missing Skein LLC

Effective Date: September 18, 2026

Welcome to The Missing Skein! We're an online marketplace where people buy and sell yarn — including hand-dyed yarn, destash yarn, and yarn matched by exact dye lot.

By creating an account, listing an item, or making a purchase on missingskein.com, you agree to these Terms. If you don't agree, please don't use the site.

1. What We Are

The Missing Skein connects buyers and sellers — we don't own or sell the yarn ourselves. Sellers set their own prices, describe their own products, and ship their own orders. We provide the platform, process payments, and step in to help resolve problems when needed.

2. Who Can Use This Site

You must be 18 or older to buy or sell here. Keep your account information accurate and your login secure — let us know right away at support@missingskein.com if you think someone else has accessed your account.

Sellers may need to verify their identity or banking details through our payment processor before they can sell. We can suspend or close accounts that break these Terms, seem fraudulent, or put other users at risk.

3. What Sellers Agree To

• Only list yarn you actually own and have the right to sell
• Describe it accurately — brand, fiber, weight, yardage, condition, and quantity
• Set your own price and shipping cost, and honor it
• Ship orders promptly and package with care
• Respond to buyer questions and cooperate if a dispute comes up

Dye Lots

If you know the dye lot, list it. If you don't, say "unknown" — never guess. Buyers are counting on this information being real.

Matching Isn't Guaranteed

Even with a matching brand and dye lot number, yarn can look slightly different due to lighting, photos, screens, or age. We can't promise a perfect visual match — but sellers must still accurately report what's printed on the label.

Condition

Say clearly whether yarn is new, partially used, or has any flaws, stains, or odors. Never list a partial skein as full, or used yarn as new.

Photos

Use real photos of the actual yarn when it's previously owned. Only use a manufacturer's stock photo if you're allowed to and it truly matches what you're selling.

4. What Buyers Agree To

• Read the listing carefully before buying
• Provide accurate payment and shipping information
• Pay the price, shipping, and any taxes shown at checkout
• Reach out quickly if something's wrong with an order

5. Fees

Sellers currently pay a 10% commission on completed sales. There's no fee to list, no subscription, and no fee for buyers. Any future fee changes will be shared with sellers before they take effect — never applied retroactively to a sale that already happened.

6. Shipping

Sellers are responsible for packaging, shipping within the timeframe stated in their listing, and sharing tracking information. Shipping costs are shown and agreed to at checkout — sellers can't add extra charges afterward.

If a package is lost or damaged in transit, the seller is responsible for refunding the buyer. To make this workable, every shipment must include tracking that's visible to both the buyer and seller.

7. Returns and Refunds

Because most sellers are individuals selling their own yarn, sales are generally final. We don't require sellers to accept a return just because a buyer changed their mind.

That said, a refund may be appropriate when:

• The item is significantly different from the listing
• The wrong item is sent
• The dye lot, fiber, quantity, or condition was misrepresented
• The item arrives damaged or unusable
• The seller never ships it

A small color difference from photos or screen settings alone doesn't count as a misrepresentation.

If you run into a problem, contact the seller first. If that doesn't resolve it, reach out to support@missingskein.com — we may ask for photos or other details and can decide on a refund, replacement, or other fix.

8. Taxes

We may collect and remit sales tax where required. Sellers are still responsible for their own income tax and any tax obligations that fall outside what we handle. Buyers pay whatever tax is shown at checkout.

9. Community Conduct

Be honest and respectful. Don't harass other users, post fake reviews, misuse someone's personal information, or try to manipulate listings or fees. We can remove content or restrict accounts that break these rules.

10. Your Content

You own the photos and descriptions you post. By posting them, you're giving us permission to display and use that content to run and promote the site. Only post content you own or have permission to use.

11. Privacy

How we handle your personal information is covered in our Privacy Policy: missingskein.com/privacy-policy. We only share what's needed to complete a transaction — with the relevant buyer, seller, payment processor, or shipping provider.

12. Third-Party Services

We rely on outside providers for things like payment processing and shipping. Their own terms apply to their services, and we're not responsible for issues outside our control.

13. No Guarantees

We work to keep the site running smoothly but can't promise it'll always be available or error-free. We also don't inspect or guarantee every product listed by independent sellers.

14. Limits on Our Liability

To the extent allowed by law, we're not liable for indirect or incidental damages from using the site.

Our total liability to you will not exceed the greater of $100 or the total fees you paid us in the past 12 months.

15. Governing Law

These Terms are governed by Texas law. If a dispute comes up, please contact support@missingskein.com first so we can try to resolve it directly.

16. Changes to These Terms

We may update these Terms. If a change is significant, we'll give reasonable notice before it takes effect. Changes won't undo rights from a purchase you already completed.

17. Contact Us

The Missing Skein LLC Texas, United States Email: support@missingskein.com Website: missingskein.com Mailing address: 2703 Palomino Dr, Austin TX, 78733